This page concerns orders from the UK, EU and Worldwide. Read about shipping time, delivery price, delivery options, tracking and customs/tax.

 

Standard UK Delivery

FREE on all orders.

  • Next Business Day Delivery As Standard.

  • Any orders received before 15:00 GMT we aim to dispatch the same day.

 

EU (European Union) Delivery

FREE when you spend over £50 or £20.00 flat fee for orders below £50.

  • Shipping Speed | 4 – 5 business days.

  • Standard delivery to all EU countries dispatched directly for our EU warehouse, backed by our UK warehouse. Items will deliver on a Delivered Duties Paid tariff, not import duties will be due, local VAT may apply.

  • Covering Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

 

Worldwide Delivery

£30.00 on all orders.

  • Shipping Speed | 5 – 7 business days. Exceptions apply.

  • Goods will shipped on Ex Works basis, duties and local import taxes will be due. Please contact us for UK VAT / EU VAT refund on direct export of goods.

 

Tracking

When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.

 

Customs and Tax

UK prices include 20% or 0% UK VAT.

EU prices include 21% NL VAT.

 

Returns & Warranty

We understand that sometimes a purchase isn’t quite right, so we offer a 60 day fast and hassle-free return policy. Get in touch and our experienced team members will find the right piece of paddle equipment that works for you.

 

Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resale-able condition (including original packaging). We will either exchange the item, issue a full refund or a credit note on the site. Credit notes are non-negotiable for transactions over 60 days. Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns. Every product sold on paddleoutlet.store comes with a 12-month manufacturer warranty unless otherwise stated. 

 

For any shipping and delivery enquiries, please contact info@paddleoutlet.store.